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These aren't the same as online-syncing services like Dropbox or OneDrive, which create copies of specific files and push them out to all your devices. Most offer unlimited (or lots of) storage for a flat subscription fee, and some (but not Carbonite Safe) can also make local backups to an external hard drive. Some of these services can also back up system files, applications, smartphones, tablets and external hard drives. Online-backup services, or cloud backup services, make online copies of all the personal files on your computer. Carbonite Safe: Cloud backup services defined

Any errors you encountered when attempting to reset or register your online account.Read on for the rest of our Carbonite Safe review.

Which portal you’re trying to recover your credentials to: My Support Portal, Legacy Portal, Mobile/iOS/Chromebook.

The type of device you’re using to access the online account (Mobile device or PC/mac).

If you have attempted to reset your password and you’re confident an account exists, or you’ve tried to register a new account, please include the following in your support request to expedite the resolution:

You're not getting a password reset because you did not set up an account: If you’re not sure if you registered for an account yet try to register for a new account, check your email for a portal confirmation, or contact support.

Your email provider has blocked the message, or sent them to your junk/spam folder: Check your junk spam folder for the message, and your spam rules for blocked senders or contact support.

If you have not received a reset email, please see the options below: I didn't receive an email to reset my password If you are still unable to find your account or create a new one, please reach out to our support team: I am still unable to locate/create an account

Use provided Keycode + create a mobile loginĬlick “Activate” then create an account on Web Browser: Microsoft Edge, Google Chrome, Mozilla Firefox Webroot Web Threat Shield Browser Extension Webroot SecureAnywhere protection via Legacy Portal Webroot SecureAnywhere protection via My Account Portal How can I activate my different downloads?įollow the instructions upon installing your downloads, or simply see this recap: Subscription Webroot Mobile Login gives you access to Webroot Mobile Security apps on iOS, Android, and Chromebook. This account is created during the download phase to one of these devices.įor more information on creating an account for these devices, please see below:

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View how to log into your Legacy Account here.

Any change in your subscription will require creating an account within the new My Account Portal. This portal will still manage your account with your current subscription. If you registered an online account before March 22nd, 2022 are in the Legacy Webroot Portal. Legacy Webroot online account: accounts created before March 22nd, 2022

To reset your password, view this article.

View how to create your My Account here.Information on creating an account and resetting your password: Additional support resources: Quick access to an award-winning support team plus a resource hub for FAQs, troubleshooting instructions, and more.

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Easy downloads/feature access: Download and install Webroot + Carbonite products with a single click.

Easy account and subscription management: Manage comprehensive protection against file loss or cyber incidents via your Webroot + Carbonite subscriptions from one convenient location.

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My Account Portal: Webroot + Carbonite online account ()Īccounts created after March 22nd, 2022 are in the My Account Portal. My Account lets you access and update your active subscriptions, payment options, and available downloads in one place. Webroot® Legacy Products (2011 and Prior) 33.Webroot® SecureAnywhere™ - Antivirus for PC Gamers 553.Webroot® Security Awareness Training 55.Webroot® Business Endpoint Protection 1133.

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Webroot Mobile Security for Android 939.

Webroot® Consumer/Business - for Macs 371.

Webroot® SecureAnywhere™ - Complete 3828.

Webroot® SecureAnywhere™ - Internet Security Plus 2469.

Webroot® SecureAnywhere™ - Antivirus 6975.